Returning the item may be requested by the customer, within 14giorni working from the day you receive the goods. To exercise the right of return, the customer must provide to sending a registered letter with return receipt to: Mariangela Masciale, Viale Aldo Moro, 163 - 71013 - San Giovanni Rotondo (FG) Italy. The products for which it is exercised the right of withdrawal must be substantially intact, in their original packaging, complete with accessories and any manuals, without any lack. The only expenses due from the customer consumer for exercising the right of withdrawal is the direct cost of returning the goods, as required by Article 57, paragraph 1, of the Consumer Code. Upon receipt of the request for withdrawal, the supplier will refund the full amount paid by the customer consumer within fourteen days from the date the customer consumer has exercised his right of withdrawal.
If the purchased product is different from the one ordered, ricordapadrepio.it takes fully bear the cost of the return process. You may use the same packaging or another to make the product / products, using the address on the box: Masciale Mariangela Viale Aldo Moro, Cap 163 71013 San Giovanni Rotondo (FG) Italy. The customer will be notified by the day of collection of the goods. After returning the goods in stock will be checked and then the conditions will be processed the refund. The goods will be made in conditions unfit for return it will not be refunded.
In case of damaged or broken goods, the complaint must be submitted by email: info@ricordapadrepio.it, within 3 days of delivery of the package!